Contact information - Emirates

Contact Emirates customer service

Contact information
38 48 70 00
Flight Delay

Social media

Emirates is a hub for the whole world, and with its direct access from Copenhagen to Dubai, has a great choice of opportunities to get out into the rest of the world. Emirates flies as the only airline in Denmark with its iconic double-decker aircraft Airbus A380, and offers luxurious experiences on their business & first class.

With Emirates flying to over 150 destinations worldwide, making it one of the few companies serving six continents: Australia, Asia, Europe, Africa, North America & South America.

You can choose to write an email to Emirates if you would like written documentation of your conversation with Emirates. Among other things, it can be in situations where you have been exposed to flight delays or cancellations, in these cases it can be nice to have written documentation that you may need to show your insurance company.

You can send an email to Emirates, after which a customer service representative will respond to your email. Remember to include as much information as possible in your email, for example travel date, reservation number and other information related to your trip.

Contact Emirates by email at:

Emirates is available 24 hours a day to help you on social media. You can contact Emirates on either Facebook or Twitter, where you can get in touch with their customer service who will be able to help you either in English or Arabic. Use social media so you avoid phone queues and have to pay for calls for calls abroad. On social media, you have your correspondence in writing, which you can use to have proof of the answers you get.

See here how you can get in touch with Emirates using social media.

Facebook Messenger

You can quickly write to Emirates want to write to them on Facebook by sending messages to them using the Messenger chat feature. When you are on the Emirates Facebook page, you can write to them by clicking "send message. You can also enter directly in the chat feature by finding them directly in Messenger on the following page.

Contact Emirates on Facebook

On Facebook, your conversation between you and Emirates will be private, so others will not be able to see it, comment on it or like it. When writing to Emirates on Facebook, remember to write the information needed by Emirates to help you. This can be your booking number, your travel date and other important details related to your trip with Emirates.


The social media Twitter can also be used to get in touch with Emirates around the clock. When writing with Emirates on Twitter you can either send a tweet to Emirates, this tweet will be available to anyone on twitter, why not must include personal information in this message. If you need to write details about your trip as a booking number, send a direct message to Emirates on twitter, then this message will only be visible to you and Emirates.

Contact Emirates on Twitter

Do you want to claim compensation for a canceled or delayed flight you have had with Emirates? If that is the case, then on this page we give you compensation and contact information for Emirates. To get in touch with Emirates you have the opportunity to contact them via their website. In addition, you also have the option to contact Emirates on e-mail and phone.

Below you can see how you can get in touch with Emirates, as well as how you can submit a claim for compensation in case of flight delay. If you use our form (see link below), you will be guided on how you can send your compensation claim directly to the airline. Some airlines require you to use an online form for delayed flights, where other airlines want you to email them. In case you need to send an email directly to the airline, you can use our form as this will give you the message you need to send to the airline.

Contact Emirates

Below are the options you have to contact Emirates.


38 48 70 00


Submit claim for compensation to Emirates

To submit a claim for compensation to Emirates, you must fill out a form on: this site

Although an airline always goes to avoid interruptions in their flights, cancellations and delays will almost always be inevitable. If you have been exposed to a delayed or canceled flight with Emirates, you can use our free form to check if you are entitled to receive compensation from Emirates, as well as how much compensation you are entitled to.

You can choose to send the complaint directly to Emirates and retain 100% of the compensation yourself. You also have the option of using a Claim Agency that can help you claim compensation, in which case you will typically retain 70-80% of your compensation yourself.

Note that even though you are entitled compensation due to a flight delay or cancellation, some airlines will do what they can to avoid having to pay compensation to a passenger as this is a very large expense for the airlines. For example, it may be that the airline denies compensation because they believe the delay or cancellation is out of their hands. If you have personally complained about the airline complaint and your claim for compensation has been denied by the airline, then it may be worth trying to use a Claim Agency as they are often experienced in handling these types of complaints and may represent more of the passengers on the same flight.

Rules for compensation for flight delay or canceled flight

If you have been subject to a canceled flight or flight delay, you may be entitled to cash compensation.  On the following page, you can read the flight compensation rules and see if you are eligible for compensation for your flight delay or canceled flights. The amount of your cash compensation will also depend on various factors such as how long a flight has been delayed on arrival  to its destination, as well as the distance between the departure destination and the final destination.


The amount of cash compensation can be as high as € 600, so  there is good reason to investigate your flight delay or flight cancellation. Please note that you are entitled to compensation for up to 3 years after the delay/cancellation took place,  so if you have previously experienced flight delays or cancellations, there is good reason to check if these fall within the conditions so that you can also  claim compensation for past flight delays or cancellations.