Contact information - SAS

Contact SAS customer service

Contact information
70 10 20 00
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Flight Delay

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SAS, also known as Scandinavian Airlines System, is a Scandinavian airline headquartered in Stockholm, Sweden. The primary owners of SAS are the Danish and Swedish states. SAS has an extensive network of destinations in Europe, Asia, and North America.

SAS is known for its high quality and reliability. The company has won numerous awards for its service and has a strong history of safety and punctuality. SAS also offers a wide range of services and amenities to passengers, including a loyalty program and access to SAS lounges at select airports.

SAS is by far the largest airline at Copenhagen Airport. A third of all passengers from CPH airport in 2019 flew with SAS on one of their more than 100 routes from Copenhagen.

If you need to contact SAS, there are several ways to do so. You can visit the SAS website, where you can find information on flights, booking, and other questions. Additionally, you can contact SAS customer service by phone or email, where they will be happy to help you answer your questions.

SAS is known for providing high-quality flights and good customer experiences. If you are considering flying with SAS, you can be sure to have a comfortable and reliable travel experience. And if you have any questions or concerns, SAS customer service is always ready to assist you.

SAS has a Danish customer service department that can be contacted by phone. You can call SAS about many different types of inquiries and, among other things, get help with making new bookings, but can also help with existing reservations in case of changes or cancellations.

You can contact the Danish SAS customer service department:

  • +46 8797 3010

The opening hours for telephone inquiries are (CET time zone):

  • Monday - Friday: 09:00 - 19:00
  • Saturday: 09:00 - 17:00
  • Sunday: 09:00 - 18:00
If you are a EuroBonus member and you either have Gold or Diamond status, there will be extended opening hours for contact by phone.

You can contact SAS by filling in a contact form on their website. There are specific contact forms depending on the purpose of your inquiry. You can use the form on their website if your inquiry concerns your booking, a group booking, ordering special luggage, delayed luggage or other general inquiries.

Click here to contact SAS on their contact form from their website.

Contact SAS on their website

In addition to being able to contact SAS using a contact form, you can also get quick answers to your questions by using their chat bot Turi. Their chat bot will automatically answer your simpler questions, and if you don't get the answer to the question you have, you can also use this chat to get in direct contact with a SAS customer service representative.

Use the following link to get to the page where you can open their chat bot. You will find their chat bot at the bottom right of the page.

You have the opportunity to get in touch with SAS on social media such as Facebook and Twitter. You write directly with a customer service employee, so you avoid writing with chatbots.

When you use social media to get in touch with SAS, you should check whether your message is private between you and SAS, or whether it is displayed so that it can also be seen by other users.

When you write with SAS on Facebook Messenger, your conversation will be private, but if you write with SAS on Twitter or you comment on a post on Facebook, you must be aware that you do not enter your information as a reservation number, as others will be able to see your information relating to your reservation. See below how you can contact SAS using social media.

Facebook Messenger

You can use Facebook to get in touch with SAS by using the Messenger chat function. You can go to the SAS Facebook page at and press "Send message” button, you can also write to SAS directly in Messenger on the following page

A customer service employee from SAS will write to you within their opening hours.

Contact SAS on Facebook


Another social media where you can get in touch with SAS is to use Twitter. You can write to SAS at by sending a message on Twitter. Here you should be aware that it is not possible to send direct messages that are private, and that you can therefore write messages that can also be seen by other users.

Customer service agents will respond to messages between 8:00 – 18:00 on weekdays (the times are in the CEST time zone).

Do you want to claim compensation for a canceled or delayed flight you have had with SAS? If that is the case, then on this page we give you compensation and contact information for SAS. To get in touch with SAS you have the opportunity to contact them via their website. In addition, you also have the option to contact SAS on phone.

Below you can see how you can get in touch with SAS, as well as how you can submit a claim for compensation in case of flight delay. If you use our form (see link below), you will be guided on how you can send your compensation claim directly to the airline. Some airlines require you to use an online form for delayed flights, where other airlines want you to email them. In case you need to send an email directly to the airline, you can use our form as this will give you the message you need to send to the airline.

Contact SAS

Below are the options you have to contact SAS.

70 10 20 00


Submit claim for compensation to SAS

To submit a claim for compensation to SAS, you must fill out a form on: this site

Although an airline always goes to avoid interruptions in their flights, cancellations and delays will almost always be inevitable. If you have been exposed to a delayed or canceled flight with SAS, you can use our free form to check if you are entitled to receive compensation from SAS, as well as how much compensation you are entitled to.

You can choose to send the complaint directly to SAS and retain 100% of the compensation yourself. You also have the option of using a Claim Agency that can help you claim compensation, in which case you will typically retain 70-80% of your compensation yourself.

Note that even though you are entitled compensation due to a flight delay or cancellation, some airlines will do what they can to avoid having to pay compensation to a passenger as this is a very large expense for the airlines. For example, it may be that the airline denies compensation because they believe the delay or cancellation is out of their hands. If you have personally complained about the airline complaint and your claim for compensation has been denied by the airline, then it may be worth trying to use a Claim Agency as they are often experienced in handling these types of complaints and may represent more of the passengers on the same flight.

Rules for compensation for flight delay or canceled flight

If you have been subject to a canceled flight or flight delay, you may be entitled to cash compensation.  On the following page, you can read the flight compensation rules and see if you are eligible for compensation for your flight delay or canceled flights. The amount of your cash compensation will also depend on various factors such as how long a flight has been delayed on arrival  to its destination, as well as the distance between the departure destination and the final destination.


The amount of cash compensation can be as high as € 600, so  there is good reason to investigate your flight delay or flight cancellation. Please note that you are entitled to compensation for up to 3 years after the delay/cancellation took place,  so if you have previously experienced flight delays or cancellations, there is good reason to check if these fall within the conditions so that you can also  claim compensation for past flight delays or cancellations.