Contact Ryanair customer service
- Flight Delay
Social media
Phone
It is possible to contact Ryanair by phone, however there might be som extra charges by using their services by phone instead of using their online self-services.
If you would like to make a new booking or have a general inquiry, you can contact Ryanair at:
- +44 113 868 4151
If you already have a booking and you want to change your flight or you have experienced interruptions on your flight, you can contact Ryanair at:
- +44 113 868 4151
The opening hours for telephone inquiries are (GMT time):
Monday - Friday: 08:00 - 21:00
Saturday: 08:00 - 17:00
Sunday: 09:00 - 17:00
Note that calling Ryanair by phone might costs £ 0.13 per minute plus your phone company's access charge.
Contact Ryanair by email
Do you want to get in touch with Ryanair? See here what options are available to contact Ryanair by e-mail:
Email for general inquiries
It is possible to send emails to Ryanair directly to their customer service. You can write an email to Ryanair if you already have a reservation or you have recently traveled with Ryanair and you would like to complain to Ryanair. You can send an email to Ryanair informing them of your situation, where you should enter your full name, your travel date and your booking reference.
- E-mail: customerqueries@ryanair.com
You can expect a response time on your emails of around 3-5 days.
Email for special assistance
Ryanair has a dedicated e-mail for passengers who need special assistance. It can be assistance with making a reservation if you have vision problems or are linguistically challenged. Passengers who need assistance at the airport due to reduced mobility must specify and book in advance with Ryanair the assistance they need. The following email will go directly to Ryanair's special support team:
Do you want to claim compensation for a canceled or delayed flight you have had with Ryanair? If that is the case, then on this page we give you compensation and contact information for Ryanair. To get in touch with Ryanair you have the opportunity to contact them via their website. In addition, you also have the option to contact Ryanair on e-mail and phone .
Below you can see how you can get in touch with Ryanair, as well as how you can submit a claim for compensation in case of flight delay. If you use our form (see link below), you will be guided on how you can send your compensation claim directly to the airline. Some airlines require you to use an online form for delayed flights, where other airlines want you to email them. In case you need to send an email directly to the airline, you can use our form as this will give you the message you need to send to the airline.
Contact Ryanair
Below are the options you have to contact Ryanair.
Phone
+44 113 868 4151
Website
Submit claim for compensation to Ryanair
To submit a claim for compensation to Ryanair, you must fill out a form on: this siteAlthough an airline always goes to avoid interruptions in their flights, cancellations and delays will almost always be inevitable. If you have been exposed to a delayed or canceled flight with Ryanair, you can use our free form to check if you are entitled to receive compensation from Ryanair, as well as how much compensation you are entitled to.
You can choose to send the complaint directly to Ryanair and retain 100% of the compensation yourself. You also have the option of using a Claim Agency that can help you claim compensation, in which case you will typically retain 70-80% of your compensation yourself.
Note that even though you are entitled compensation due to a flight delay or cancellation, some airlines will do what they can to avoid having to pay compensation to a passenger as this is a very large expense for the airlines. For example, it may be that the airline denies compensation because they believe the delay or cancellation is out of their hands. If you have personally complained about the airline complaint and your claim for compensation has been denied by the airline, then it may be worth trying to use a Claim Agency as they are often experienced in handling these types of complaints and may represent more of the passengers on the same flight.
Rules for compensation for flight delay or canceled flight
If you have been subject to a canceled flight or flight delay, you may be entitled to cash compensation. On the following page, you can read the flight compensation rules and see if you are eligible for compensation for your flight delay or canceled flights. The amount of your cash compensation will also depend on various factors such as how long a flight has been delayed on arrival to its destination, as well as the distance between the departure destination and the final destination.
The amount of cash compensation can be as high as € 600, so there is good reason to investigate your flight delay or flight cancellation. Please note that you are entitled to compensation for up to 3 years after the delay/cancellation took place, so if you have previously experienced flight delays or cancellations, there is good reason to check if these fall within the conditions so that you can also claim compensation for past flight delays or cancellations.
Social Media
It is possible to get in touch with Ryanair by using social media. On some of the social media it is a chat robot that helps answer one's questions, but it is also possible to write to Ryanair where customer service representative will answer your questions.
When you choose to use social media to get in touch with the airline, be aware of whether your message is private between you and Ryanair, or whether it is available for others to see as well.
If you write with Ryanair on Facebook Messenger, your conversation will be private, but if you write with Ryanair on Twitter or you comment on a post on Facebook, be aware that you should not enter information as a reservation number, as others will be able to access your information regarding your reservation. See below how to contact Ryanair using social media.
Facebook Messenger
You can use Facebook to connect with Ryanair using the Messenger chat feature. You can go to Ryanair's Facebook page at https://www.facebook.com/ryanair/ and click on the "Send message” button. You can also write to Ryanair directly in Messenger on the following page m.me/ryanair.
A chat robot will ask you some questions to find out what your inquiry is about and then guide you to what to do. Depending on what you need to ask Ryanair about, you have the opportunity to get in touch with a customer service representative, by stating that your inquiry is about something other than what you are being suggested by the chat robot.Twitter
Another social media where you can get in touch with Ryanair is to use Twitter. You can write to Ryanair at https://twitter.com/Ryanair/ by sending a direct message on Twitter.
The customer service staff will respond to messages between 7:00 - 19:00 on weekdays and between 09-18 on weekends (GMT time zone).