Contact information - Qatar Airways

Contact Qatar Airways customer service

Qatar Airways
Contact information
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Flight Delay

Social media

Qatar Airways customer service department can be contacted by phone around the clock. You can call Qatar Airways for different types of inquiries, including help with making new bookings, but can also help with existing bookings in case of changes or cancellations.

Call Qatar Airways International Division

You also have the opportunity to contact Qatar Airways' customer service department, which is open 24 hours a day, all year round, by calling their main number at:

  • +974 4023 0000

Opening hours for telephone inquiries on their main number:

  • Monday - Friday: 00:00 - 24:00
  • Saturday: 00:00 - 24:00
  • Sunday: 00:00 - 24:00

Send an email to Qatar Airways if you need to get in touch with them in writing. You can send an email to Qatar Airways if you have traveled with Qatar and need to write to them because you have an inquiry related to your trip.

When sending an email, remember to inform about your situation, which also includes your full name, your travel date and your booking reference, as well as other relevant information.

Get in direct contact with Qatar Airways quickly using social media, it is possible to contact Qatar Airways on Facebook Messenger, Twitter and Instagram. On social media, Qatar Airways can answer your inquiries 24 hours a day in both English and Arabic.

If you choose to use social media to get in touch with Qatar Airways, please be aware of whether your message is private between you and Qatar Airways, or whether it is available for others to see as well.

Facebook Messenger

You can use Facebook to connect with Qatar Airways by using the Messenger chat feature. You can go to Qatar Airways' Facebook page at and click on "Send message” Button, you can also write to Qatar Airways directly in Messenger on the following page

Contact Qatar Airways on Facebook Messenger

When you write with Qatar Airways on Facebook Messenger, your conversation will be completely private between you and Qatar Airways, but if you comment on a post on Facebook, be aware that you should not enter information as a reservation number, as others will be able to access your information regarding your reservation. See below how to contact Qatar Airways using social media.


It is possible to write with Qatar Airways on Twitter. In order for your messages to be seen only between you and Qatar Airways, you need to send a direct message, rather than sending a tweet. You can write to Qatar Airways at by sending a direct message on Twitter.

Contact Qatar Airways on Twitter

Do you want to claim compensation for a canceled or delayed flight you have had with Qatar Airways? If that is the case, then on this page we give you compensation and contact information for Qatar Airways. To get in touch with Qatar Airways you have the opportunity to contact them via their website. In addition, you also have the option to contact Qatar Airways on e-mail and phone.

Below you can see how you can get in touch with Qatar Airways, as well as how you can submit a claim for compensation in case of flight delay. If you use our form (see link below), you will be guided on how you can send your compensation claim directly to the airline. Some airlines require you to use an online form for delayed flights, where other airlines want you to email them. In case you need to send an email directly to the airline, you can use our form as this will give you the message you need to send to the airline.

Contact Qatar Airways

Below are the options you have to contact Qatar Airways.


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Submit claim for compensation to Qatar Airways

To submit a claim for compensation to Qatar Airways, you must send an email to:

Although an airline always goes to avoid interruptions in their flights, cancellations and delays will almost always be inevitable. If you have been exposed to a delayed or canceled flight with Qatar Airways, you can use our free form to check if you are entitled to receive compensation from Qatar Airways, as well as how much compensation you are entitled to.

You can choose to send the complaint directly to Qatar Airways and retain 100% of the compensation yourself. You also have the option of using a Claim Agency that can help you claim compensation, in which case you will typically retain 70-80% of your compensation yourself.

Note that even though you are entitled compensation due to a flight delay or cancellation, some airlines will do what they can to avoid having to pay compensation to a passenger as this is a very large expense for the airlines. For example, it may be that the airline denies compensation because they believe the delay or cancellation is out of their hands. If you have personally complained about the airline complaint and your claim for compensation has been denied by the airline, then it may be worth trying to use a Claim Agency as they are often experienced in handling these types of complaints and may represent more of the passengers on the same flight.

Rules for compensation for flight delay or canceled flight

If you have been subject to a canceled flight or flight delay, you may be entitled to cash compensation.  On the following page, you can read the flight compensation rules and see if you are eligible for compensation for your flight delay or canceled flights. The amount of your cash compensation will also depend on various factors such as how long a flight has been delayed on arrival  to its destination, as well as the distance between the departure destination and the final destination.


The amount of cash compensation can be as high as € 600, so  there is good reason to investigate your flight delay or flight cancellation. Please note that you are entitled to compensation for up to 3 years after the delay/cancellation took place,  so if you have previously experienced flight delays or cancellations, there is good reason to check if these fall within the conditions so that you can also  claim compensation for past flight delays or cancellations.