Contact information - EasyJet

Contact EasyJet customer service

Contact information
+44 330 3655454
Flight Delay

Social media

EasyJet is a British low-cost airline that has a large route network in Europe, with several different bases around Europe. The company was founded in 1995, and has since grown to become one of the largest low-cost companies in Europe. Easyjet flies to over 100 different destinations in over 30 different countries, and often offers competitive prices to many popular destinations.

If you book one of the many low-cost tickets with EasyJet, you often have a good opportunity to manage your flight ticket on their website. In the event of flight cancellations, you may have the opportunity to rebook your flight yourself to another departure or another airport, often without having to get in touch with their customer service.

EasyJet can be reached on phone 7 days a week from 7:00 to 22:00. It is possible to call EasyJet on local numbers in certain European countries, a list of all the local phone numbers can be found on this site, at the bottom of the page under the "Reach us by phone" section.

If you would like to make a new booking, change your flight, have experienced interruptions on your flight or have any other general inquiry, you can contact EasyJet on this number anywhere in the world:

  • +44 (0) 330 5515151

The opening hours for telephone inquiries are (GMT time):

  • Monday - Sunday: 07:00 - 22:00

You must always be aware that EasyJet is a low-cost company, and for that reason they will always prefer that you use their online services to get in touch with them. Therefore, you must be aware of any fees that may be incurred by choosing telephone contact, in future to use their "chat" function on the website.

EasyJet offers you the possibility to contact them by e-mail, however their preferred contact channels are phone, chat and their online contact formular. Because of this, you might experience slow response times as the wait can be up to 28 days. You can write an email to EasyJet if you have recently traveled with EasyJet and you would like to complain. You can send an email to EasyJet informing them of your situation, where you should enter your full name, your travel date and your booking reference.

If you choose to send an e-mail, you must be aware that you can expect a long response time to your e-mail, as it can be up to 28 days.

Another option to contact EasyJet, is to use their contact formular that can be found on their website. This contact formular can be used for genereal questions and other topics. The formular ensures that you will provide EasyJet with the information needed in order for them to help with your question. You can use the contact formular if the subject is concerning feedback, insurance claim, delayed bags or other general inquiries.

Click here to contact EasyJet on their contact formular on their website.

By using the contact formular it is also possible to add attachments to your enquiry.

Note that the response time by using their contact form can be up to 14 days, you should therefore make use of alternative contact options in case the inquiry is urgent.

Another channel you can use to get in contact with EasyJet is to contact them on social media. It is possible to get in contact with EasyJet on both Twitter and Facebook.

Be aware of when you choose to use social media to get in touch with the airline, you should find out whether your message is private between you and EasyJet, or if it is available for others to see as well.

If you contact EasyJet on Facebook Messenger, your conversation will be private, but if you write with EasyJet on Twitter or you comment on a post on Facebook, be aware that you should not enter any information that should not be public such as a reservation number, as others will be able to access your information regarding your reservation. See below how to contact EasyJet using social media.

Facebook Messenger

You can use Facebook to contact EasyJet by using the Messenger chat feature. You can go to EasyJet's Facebook page at and click on the "Send message" button. You can also write to EasyJet directly in Messenger on the following page

Contact Easyjet on Facebook


Another social media where you can contact EasyJet is to use Twitter. You can write to EasyJet at by sending a direct message on Twitter.

The customer service staff will respond to messages between 8am to 8pm GMT 7 days a week.

Contact Easyjet on Twitter

Do you want to claim compensation for a canceled or delayed flight you have had with EasyJet? If that is the case, then on this page we give you compensation and contact information for EasyJet. To get in touch with EasyJet you have the opportunity to contact them via their website. In addition, you also have the option to contact EasyJet on e-mail and phone.

Below you can see how you can get in touch with EasyJet, as well as how you can submit a claim for compensation in case of flight delay. If you use our form (see link below), you will be guided on how you can send your compensation claim directly to the airline. Some airlines require you to use an online form for delayed flights, where other airlines want you to email them. In case you need to send an email directly to the airline, you can use our form as this will give you the message you need to send to the airline.

Contact EasyJet

Below are the options you have to contact EasyJet.


+44 330 3655454


Submit claim for compensation to EasyJet

To submit a claim for compensation to EasyJet, you must fill out a form on: this site

Although an airline always goes to avoid interruptions in their flights, cancellations and delays will almost always be inevitable. If you have been exposed to a delayed or canceled flight with EasyJet, you can use our free form to check if you are entitled to receive compensation from EasyJet, as well as how much compensation you are entitled to.

You can choose to send the complaint directly to EasyJet and retain 100% of the compensation yourself. You also have the option of using a Claim Agency that can help you claim compensation, in which case you will typically retain 70-80% of your compensation yourself.

Note that even though you are entitled compensation due to a flight delay or cancellation, some airlines will do what they can to avoid having to pay compensation to a passenger as this is a very large expense for the airlines. For example, it may be that the airline denies compensation because they believe the delay or cancellation is out of their hands. If you have personally complained about the airline complaint and your claim for compensation has been denied by the airline, then it may be worth trying to use a Claim Agency as they are often experienced in handling these types of complaints and may represent more of the passengers on the same flight.

Rules for compensation for flight delay or canceled flight

If you have been subject to a canceled flight or flight delay, you may be entitled to cash compensation.  On the following page, you can read the flight compensation rules and see if you are eligible for compensation for your flight delay or canceled flights. The amount of your cash compensation will also depend on various factors such as how long a flight has been delayed on arrival  to its destination, as well as the distance between the departure destination and the final destination.


The amount of cash compensation can be as high as € 600, so  there is good reason to investigate your flight delay or flight cancellation. Please note that you are entitled to compensation for up to 3 years after the delay/cancellation took place,  so if you have previously experienced flight delays or cancellations, there is good reason to check if these fall within the conditions so that you can also  claim compensation for past flight delays or cancellations.