Contact information - Air France

Contact Air France customer service

Air France
Contact information
82 33 27 01
Flight Delay

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You can contact Air France by phone by calling one of their customer service branches around the world. Air France has, among other things, a customer service department in the UK that speaks both English and French.

When traveling with Air France, find out what option you have for contacting a local customer service department, this makes it cheaper so you do not have to pay phone charges, but the opening hours will also be tailored to each country. You can find the local telephone numbers for Air France Customer Service at this page.

Call Air France if you would like to get in touch with their customer service because you need to make a flight booking, change your existing flight, you have experienced disturbances on a flight or you have another general inquiry. You can contact Air France on the following number in the UK:

  • +44 20 766 00 337

Opening hours for inquiries by telephone (UK time):

  • Monday - Sunday: 08:00 - 21:00

Call Air France main number

You can call the Air France main number in France directly and get through to their customer service, which can help you with questions and other inquiries regarding your booking with Air France. Their customer service can help in both English and French. The telephone number for the Air France main number is:

  • +33 (0) 9 69 39 36 54

Opening hours:

  • Monday - Sunday: 08:00 - 22:00

Do you want to claim compensation for a canceled or delayed flight you have had with Air France? If that is the case, then on this page we give you compensation and contact information for Air France. To get in touch with Air France you have the opportunity to contact them via their website. In addition, you also have the option to contact Air France on phone.

Below you can see how you can get in touch with Air France, as well as how you can submit a claim for compensation in case of flight delay. If you use our form (see link below), you will be guided on how you can send your compensation claim directly to the airline. Some airlines require you to use an online form for delayed flights, where other airlines want you to email them. In case you need to send an email directly to the airline, you can use our form as this will give you the message you need to send to the airline.

Contact Air France

Below are the options you have to contact Air France.

82 33 27 01


Submit claim for compensation to Air France

To submit a claim for compensation to Air France, you must fill out a form on: this site

Although an airline always goes to avoid interruptions in their flights, cancellations and delays will almost always be inevitable. If you have been exposed to a delayed or canceled flight with Air France, you can use our free form to check if you are entitled to receive compensation from Air France, as well as how much compensation you are entitled to.

You can choose to send the complaint directly to Air France and retain 100% of the compensation yourself. You also have the option of using a Claim Agency that can help you claim compensation, in which case you will typically retain 70-80% of your compensation yourself.

Note that even though you are entitled compensation due to a flight delay or cancellation, some airlines will do what they can to avoid having to pay compensation to a passenger as this is a very large expense for the airlines. For example, it may be that the airline denies compensation because they believe the delay or cancellation is out of their hands. If you have personally complained about the airline complaint and your claim for compensation has been denied by the airline, then it may be worth trying to use a Claim Agency as they are often experienced in handling these types of complaints and may represent more of the passengers on the same flight.

Rules for compensation for flight delay or canceled flight

If you have been subject to a canceled flight or flight delay, you may be entitled to cash compensation.  On the following page, you can read the flight compensation rules and see if you are eligible for compensation for your flight delay or canceled flights. The amount of your cash compensation will also depend on various factors such as how long a flight has been delayed on arrival  to its destination, as well as the distance between the departure destination and the final destination.


The amount of cash compensation can be as high as € 600, so  there is good reason to investigate your flight delay or flight cancellation. Please note that you are entitled to compensation for up to 3 years after the delay/cancellation took place,  so if you have previously experienced flight delays or cancellations, there is good reason to check if these fall within the conditions so that you can also  claim compensation for past flight delays or cancellations.