Contact KLM customer service

Contact information
+31 20 4747 747
Flight Delay

Social media


KLM's customer service department can be contacted by phone. You can call KLM about several different types such as inquiries and, among other things, get help with making new bookings, but can also help with existing reservations in case of changes or cancellations.

Call KLM International

You can contact KLM's customer service department on a UK telephone number at:

  • +44 20 7660 0293

Opening hours for telephone inquiries on the UK number (UK time):

  • Monday - Friday: 08:00 - 21:00
  • Saturday: 09:00 - 18:30
  • Sunday: 09:00 - 18:30

Call KLM's Dutch branch

You also have the opportunity to contact KLM's customer service department 24 hours a day by calling their Dutch number at:

  • +31 20 4747 747

Opening hours for telephone inquiries on the Dutch number:

  • Monday - Friday: 00:00 - 24:00
  • Saturday: 00:00 - 24:00
  • Sunday: 00:00 - 24:00

Social Media

It is possible to write directly to KLM using social media, on some of the social media channels it is a chat robot that helps answer one's questions, but it is also possible to write to KLM where a customer service employee will answer one's questions.

When you choose to use social media to get in touch with the airline, be aware of whether your message is private between you and KLM, or whether it is available for others to see as well.

If you write with KLM on Facebook Messenger, your conversation will be private, but if you write with KLM on Twitter or you comment on a post on Facebook, be aware that you should not enter information as a reservation number, as others will be able to access your information regarding your reservation. See below how to contact KLM using social media.

KLM contact options

Facebook Messenger

You can use Facebook to connect with KLM using the Messenger chat feature. You can go to KLM's Facebook page at https://www.facebook.com/KLM/ and click on "Send message” Button, you can also write to KLM directly in Messenger on the following page m.me/KLM.

Contact KLM on Facebook

A chat robot will ask you some questions to find out what your inquiry is about and then guide you to what to do. Depending on what you need to ask KLM about, you have the opportunity to get in touch with a customer service employee, by stating that your inquiry is about something other than what you are suggested by the chat robot.

Do you want to claim compensation for a canceled or delayed flight you have had with KLM? If that is the case, then on this page we give you compensation and contact information for KLM. To get in touch with KLM you have the opportunity to contact them via their website. In addition, you also have the option to contact KLM on phone .

Below you can see how you can get in touch with KLM, as well as how you can submit a claim for compensation in case of flight delay. If you use our form (see link below), you will be guided on how you can send your compensation claim directly to the airline. Some airlines require you to use an online form for delayed flights, where other airlines want you to email them. In case you need to send an email directly to the airline, you can use our form as this will give you the message you need to send to the airline.

Contact KLM

Below are the options you have to contact KLM.

+31 20 4747 747



Submit claim for compensation to KLM

To submit a claim for compensation to KLM, you must fill out a form on: this site

Although an airline always goes to avoid interruptions in their flights, cancellations and delays will almost always be inevitable. If you have been exposed to a delayed or canceled flight with KLM, you can use our free form to check if you are entitled to receive compensation from KLM, as well as how much compensation you are entitled to.

You can choose to send the complaint directly to KLM and retain 100% of the compensation yourself. You also have the option of using a Claim Agency that can help you claim compensation, in which case you will typically retain 70-80% of your compensation yourself.

Note that even though you are entitled compensation due to a flight delay or cancellation, some airlines will do what they can to avoid having to pay compensation to a passenger as this is a very large expense for the airlines. For example, it may be that the airline denies compensation because they believe the delay or cancellation is out of their hands. If you have personally complained about the airline complaint and your claim for compensation has been denied by the airline, then it may be worth trying to use a Claim Agency as they are often experienced in handling these types of complaints and may represent more of the passengers on the same flight.

Rules for compensation for flight delay or canceled flight

If you have been subject to a canceled flight or flight delay, you may be entitled to cash compensation.  On the following page, you can read the flight compensation rules and see if you are eligible for compensation for your flight delay or canceled flights. The amount of your cash compensation will also depend on various factors such as how long a flight has been delayed on arrival  to its destination, as well as the distance between the departure destination and the final destination.


The amount of cash compensation can be as high as € 600, so  there is good reason to investigate your flight delay or flight cancellation. Please note that you are entitled to compensation for up to 3 years after the delay/cancellation took place,  so if you have previously experienced flight delays or cancellations, there is good reason to check if these fall within the conditions so that you can also  claim compensation for past flight delays or cancellations.